eth77 Privacy Policy

1. Introduction

eth77 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our gaming platform at https://eth77.cam (the "Platform") and related services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and forms an integral part of the agreement between you and eth77. By creating an account, accessing our Platform, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We process personal data in accordance with applicable data protection laws and regulations governing our licensing jurisdiction. If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.

2. Data Controller Information

eth77 acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

Legal Entity: eth77 Gaming Platform
Registered Address: As specified in our gaming license documentation
Data Protection Officer: [email protected]
Customer Support Contact: [email protected]

3. Information We Collect

To provide you with a secure and compliant gaming experience, eth77 collects several categories of personal information. The specific data we collect depends on how you interact with our Platform.

3.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide the following information:

• Registration Information: Full legal name, date of birth, residential address, email address, mobile phone number, preferred username, and account password (stored in encrypted format).
• Identity Verification Documents: Government-issued identification such as Indonesian KTP (identity card), SIM (driver's license), or passport copies submitted during Know Your Customer (KYC) verification. We may also collect proof of address documents such as utility bills or bank statements.
• Financial Information: Bank account details, e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card information (last four digits only; full card numbers are processed by our PCI-DSS compliant payment processors and never stored on our servers), transaction history, deposit and withdrawal records, and currency preferences.
• Communications: Content of your communications with our customer support team via live chat, email, WhatsApp, or other support channels, including inquiry details, complaint descriptions, and resolution correspondence.
• Responsible Gaming Settings: Self-imposed deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion preferences you set through our responsible gaming tools.

3.2 Information Collected Automatically

When you access or use eth77 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising IDs), mobile network information, and device settings.
• Usage Data: Pages viewed, features used, games played, betting activity and history (including bet amounts, odds, outcomes, timestamps), session duration, navigation patterns, referral sources, and interaction with promotional materials.
• Location Information: IP address (used to determine approximate geographic location), time zone settings, and GPS coordinates if you grant permission through mobile device settings. We use this information to comply with jurisdictional restrictions and detect fraudulent access patterns.
• Technical Logs: Server logs, error reports, crash data, API calls, and other technical diagnostic information necessary for platform operation and security.

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: Transaction verification, payment success/failure notifications, and fraud prevention data from banks, e-wallet services, and payment processors.
• Identity Verification Services: Age verification, identity authentication, and sanctions screening results from third-party KYC service providers.
• Game Providers: Gaming session data, game outcomes, and technical performance metrics from third-party game studios like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others whose games appear on our Platform.
• Affiliate Partners: Referral source information if you accessed eth77 through an affiliate link or marketing campaign.

4. How We Use Your Information

eth77 processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection laws:

4.1 Service Provision and Contract Performance

We use your information to provide, maintain, and improve our gaming services:

• Create and manage your eth77 account
• Process deposits, withdrawals, and other financial transactions
• Facilitate sports betting, casino games, live dealer experiences, togel lottery participation, and other gaming activities
• Calculate and credit winnings, bonuses, cashback, and loyalty rewards
• Provide customer support and respond to your inquiries
• Enable platform features including game history, transaction records, and account settings

4.2 Legal Compliance and Regulatory Obligations

We process personal data to comply with legal and regulatory requirements:

• Verify your identity and age (21+ requirement) in compliance with licensing conditions and Indonesian legal standards
• Conduct Know Your Customer (KYC) and anti-money laundering (AML) checks
• Prevent fraud, money laundering, terrorist financing, and other criminal activities
• Maintain audit trails and records as required by gaming regulators
• Respond to law enforcement requests, court orders, and regulatory investigations
• Enforce our Terms & Conditions and detect violations

4.3 Security and Fraud Prevention

We analyze usage patterns and transaction data to protect you and eth77:

• Detect and prevent unauthorized account access, identity theft, and account takeover attempts
• Identify suspicious betting patterns, collusion, bot usage, and other forms of gaming fraud
• Monitor for multi-accounting and bonus abuse
• Protect against distributed denial-of-service (DDoS) attacks and other cyber threats
• Maintain platform integrity and fair play standards

4.4 Responsible Gaming and Player Protection

We use your gaming activity data to promote responsible gambling:

• Monitor for problem gambling indicators and unusual play patterns
• Enforce self-imposed limits (deposit, loss, session time limits)
• Implement cooling-off periods and self-exclusion requests
• Provide personalized responsible gaming reminders and reality checks
• Offer intervention and support resources when concerning behavior is detected

4.5 Marketing and Communications (With Your Consent)

Subject to your communication preferences, we may use your contact information to send:

• Promotional offers, bonus notifications, and special event announcements
• VIP program updates and tier progression notifications
• Newsletters featuring new games, betting markets, and platform features
• Personalized recommendations based on your gaming preferences

You can opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email, adjusting your communication preferences in your account settings, or contacting customer support. Please note that even if you opt out of marketing communications, we will still send you essential service-related messages (transaction confirmations, security alerts, terms updates, etc.).

4.6 Platform Improvement and Analytics

We analyze aggregated and pseudonymized data to enhance our services:

• Understand user behavior patterns and preferences
• Improve website navigation, user interface design, and mobile optimization
• Evaluate the performance of different games, features, and betting markets
• Conduct A/B testing of platform features
• Generate business intelligence and strategic insights

5. Information Sharing and Disclosure

eth77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strictly controlled circumstances:

5.1 Service Providers

We engage trusted third-party service providers to support our operations:

• Payment Processors: To facilitate deposits, withdrawals, and currency conversion (examples: bank transfer gateways, e-wallet API providers, international payment card processors).
• Identity Verification Services: To conduct KYC checks, age verification, and sanctions screening.
• Game Providers: To deliver casino games, live dealer streams, and betting platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, etc.).
• Cloud Hosting Providers: To store data securely on servers maintained by reputable infrastructure providers.
• Customer Support Tools: To manage live chat, email ticketing, and support communication platforms.
• Analytics Services: To understand platform usage and improve user experience.

All service providers are bound by confidentiality obligations and contractually required to process your data only for the purposes we specify and in accordance with this Privacy Policy.

5.2 Legal and Regulatory Authorities

We may disclose personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by applicable law, regulation, or legal process (subpoena, court order, etc.)
• Necessary to comply with gaming licensing conditions and regulatory audits
• Reasonably necessary to detect, prevent, or address fraud, security issues, or technical problems
• Required to protect the rights, property, or safety of eth77, our users, or the public

5.3 Business Transfers

If eth77 undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding involving all or part of our business, your personal information may be transferred to the successor entity, subject to continued compliance with this Privacy Policy or an equivalent policy.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for us to do so.

6. Data Security Measures

eth77 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized eth77 personnel who require access to perform their job functions. All staff members are bound by confidentiality agreements and undergo regular data protection training.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS). We conduct regular vulnerability assessments and penetration testing.
• Authentication: User accounts are protected by password requirements, and we offer optional two-factor authentication (2FA) for enhanced security.
• Monitoring: We maintain 24/7 security monitoring to detect and respond to potential security incidents in real-time.
• Data Backup: Regular automated backups ensure data availability and integrity, with backup data also encrypted and stored securely.
• Payment Security: Payment card information is processed through PCI-DSS Level 1 compliant payment gateways. eth77 does not store full payment card numbers on our servers.

While we implement robust security measures, please note that no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect any unauthorized access to your account.

7. Data Retention

eth77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

• Account Information: Retained for the duration of your active account plus seven (7) years following account closure to comply with gaming regulatory and financial record-keeping requirements.
• Transaction Records: Maintained for a minimum of seven (7) years as required by anti-money laundering (AML) regulations and tax authorities.
• KYC Documents: Retained for seven (7) years following the end of the business relationship to satisfy regulatory compliance obligations.
• Communications: Customer support correspondence is retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your contact details are retained in a suppression list indefinitely to ensure we do not inadvertently contact you again.
• Technical Logs: Server logs and analytics data are typically retained for twelve (12) months unless longer retention is necessary for security investigations or legal compliance.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention and destruction policies.

8. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data along with information about how it is processed.
• Right to Rectification: You may request that we correct inaccurate personal information or complete incomplete data. You can update most personal information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request deletion of your personal data. However, this right is not absolute and may be limited by our legal obligations to retain certain records (e.g., financial transactions, AML records).
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in specific situations, such as while we verify the accuracy of data you have contested.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including objecting to direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Please note that we may require verification of your identity before processing certain requests to protect your personal information from unauthorized access.

9. Cookies and Tracking Technologies

eth77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform and to collect usage data.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, login status, and other information to improve your browsing experience.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features like account login, game loading, and payment processing. You cannot opt out of essential cookies.
• Performance Cookies: Collect information about how you use our Platform, such as which pages you visit most frequently. This data helps us improve website performance and user experience.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of advertising campaigns. These cookies may track your activity across different websites.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our Platform and prevent you from accessing certain features.

10. International Data Transfers

eth77 operates an international gaming platform and may transfer your personal data to countries outside of Indonesia, including to jurisdictions where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian laws.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipients are located in jurisdictions recognized as providing adequate data protection
• Obtaining your explicit consent for specific data transfers
• Implementing technical and organizational measures to protect data during transfer and storage

By using eth77 services, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

11. Children's Privacy

eth77 does not knowingly collect, process, or solicit personal information from individuals under the age of 21 years. Our Platform and services are intended exclusively for adults who meet the minimum age requirement of 21 years (or the legal age of majority in their jurisdiction, whichever is higher).

If we become aware that we have inadvertently collected personal information from an individual under age 21, we will take immediate steps to delete that information and terminate any associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

We employ age verification measures including mandatory identity document submission to prevent underage access to our Platform. Parents and guardians are encouraged to monitor their children's internet usage and to implement parental control tools to prevent access to gambling websites.

12. Changes to This Privacy Policy

eth77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this document
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of eth77 services following notification of changes constitutes your acceptance of the modified Privacy Policy.

Previous versions of this Privacy Policy are archived and available upon request by contacting [email protected].

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Customer Support: [email protected]
• Live Chat: Available 24/7 through the eth77 Platform
• WhatsApp Support: +62 812-3456-7890 (available 10:00-02:00 WIB daily)

When contacting us about privacy matters, please include "Privacy Request" in your email subject line and provide sufficient detail to allow us to identify your account and respond appropriately to your inquiry.

We aim to respond to all privacy-related inquiries within thirty (30) days. In complex cases requiring extended investigation, we will notify you of the delay and provide an estimated response timeframe.